Self Help Center


Answers to some of the most frequently asked questions

Find answers to your questions about products and services offered by Green Fresh Florals + Plants on our FAQs page. Get answers to your delivery questions, returns, and more without having to pickup the phone or send an email.

Shipping & Delivery

Yes, you may request same-day deliver on any order placed before 2 p.m. If you have an urgent delivery after 2 p.m., please call our store at 619-544-0504 to inquire if we can make a special accommodation.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

We deliver to all neighborhoods in the City of San Diego, and to communities across San Diego County with a few exceptions. A full list of all of our delivery areas can be found here.

If your zip code is not mentioned, please feel free to reach out to see if we can make an accommodation for you.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

No. A delivery charge is applied to all orders that request delivery. The rate is based on the distance of the delivery address from our Hillcrest store. We offer free curbside pickup during our retail store hours, Monday-Saturday 10 a.m. - 5 p.m.

Green currently offers delivery services in San Diego. We do not ship products nationally or internationally. A significant amount of our sales involve perishable products, and we are not comfortable with the high risk of damage likely to occur if we ship them via UPS, FedEx, or USPS. Our apologies.

Returns & Refunds

Yes, we offer full refunds. We guarantee our products and services. If for any reason you are not satisfied, please contact us immediately at 619-544-0504, or email

For perishable items, like flowers and plants, a refund request should be made within a week of the purchase.

We guarantee our products and services and will provide a full refund of your purchase, provide you with a store credit, and often we provide a discount on a future purchase to make amends for the experience.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Call us anytime at 1(800) 555-1234.

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