Customer Self Service


Providing you answers to some common questions.

Banner Image
Find answers to your questions about products and services offered by Green Fresh Florals + Plants on our Frequently Asked Questions (FAQ) page. Get answers to your delivery questions, returns, and more without having to pickup the phone or send an email.

Delivery & Shipping

We deliver to homes and businesses across San Diego County based on zip codes. Our website will not accept orders for locations outside of our designated delivery area. If you have a special request for delivery, contact us directly at 619-544-0504 or email

We offer free curbside pickup and a fee for delivery based on the zip code for the delivery location. Zip codes not listed below are custom and a fee is calculated based on the delivery zip code.

Delivery Fee: $8


Delivery Fee: $10

92101, 92102, 92104, 92105, 92108, 92116

Delivery Fee: $15

92106, 92107, 92109, 92110, 92111, 92113, 92114, 92115, 92117, 92123, 92126, 92134, 92140, 91950

Delivery Fee: $20

91902, 91910, 91911, 91912, 91941, 91942, 91945, 92014, 92037, 92092, 92093, 92118, 92120, 92121, 92122, 92124, 92126, 92135, 92139, 92161, 92182

Delivery Fee: $22

92119, 92131, 92155, 92007, 92024, 92075, 92091

Delivery Fee: $25

91913, 91914, 91915, 92011, 92020, 92071, 92127, 92128, 92129, 92130

Delivery Fee: $30

91932, 92008, 92009, 92010, 92019, 92021, 92064, 92096, 92154, 92173, 91977

We are happy to offer same-day delivery at no extra charge. Our delivery fees are standard and do not vary based on the delivery day requested.

Orders received before 2 p.m., Monday-Saturday are eligible to be delivered on the same day.

If you have a special request, contact the store at 619-544-0504 to see if we can accommodate your delivery.

We provide complimentary curbside pickup for free to all customers. Delivery fees are waived in special circumstances and customers will be notified in advance of this change.

No. As much as we would like to sell our products to more customers, we do not provide domestic or international shipping. Our products, including flowers and plants, are perishable and shipping them with a third-party shipping company would diminish the quality and freshness of our products.

Returns & Refunds

Yes, we offer full and partial refunds on non-perishable products up to 30 days from date of purchase. Perishable products, including fresh cut flowers are eligible for a full or partial refund if purchaser contacts the store within 3 days of product delivery requesting a refund or accommodation.

We do not refund delivery fees.

A refund request can be submitted within a month after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

We do not provide shipping, however, we do provide local delivery. We do not refund local delivery fees for returned products.

Green provides local delivery services but does not provide shipping services. While product refunds are available based on our guidelines, delivery fees are non-refundable. It is the responsibility of the customer to return the product to Green's Hillcrest location to obtain a refund.

Payments & Data Security

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Providing Exceptional Customer Service

100% Guaranteed

We stand behind our products.

Read Our Guarantee

Same-Day Delivery

We offer same-day delivery on orders received by 2 p.m.

Delivery Info

Contact Us

Call us at 619-544-0504.

Contact Info